Returns & Replacements – SeleSera | Thoughtfully Packed, Specially For You

Customer care

Returns & Replacements

Not quite right, or something not up to the mark? We'll make it right. Here's how returns, exchanges, and replacements work for your SeleSera hampers, sarees, kitchen items and table runners.

Last updated: August 14, 2026

Eligibility

What Qualifies For A Return

Standard, ready-made SeleSera products qualify for return or exchange when all four apply.

14-Day Window
Returns accepted within 14 days of delivery.
Unused Condition
Unworn, unopened, unwashed, and free of wear or use.
Original Packaging
Tags, gift wrap, and box included with the return.
Proof Of Purchase
Order number or receipt required for every return.

How it works

Four Steps To A Refund

Most returns are resolved within a week of us receiving your order.

01
Request A Return
Email us your order number and reason for return within 14 days of delivery.
02
Pack It Up
Repack the item in its original box or gift packaging with tags attached.
03
Ship It Back
Use the return label we send, or ship to our returns address with tracking.
04
Get Refunded
Once inspected, we process your refund or send your replacement.

Good to know

What Can't Be Returned

Because some of our hampers are packed to order or customized on request, a few categories fall outside the standard return window. If any of these arrive damaged or wrong, that's on us — see below.

Custom hampers — personalized combinations, messages, or items added on request.
Bulk and corporate orders packed to your specification.
Items purchased during final-sale or clearance promotions.
Items showing signs of use, opening, washing, or damage after delivery, and gift cards.

The fine print, made short

Refunds & Exchanges

2–3 Days To Inspect Business days after we receive your return before it's processed.
5–7 Days To Refund Business days for the refund to appear on your original payment method.
1x Free Exchange Swap for a different color or item once, subject to stock availability.